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Terms of Use


THESE TERMS GOVERN THE USE OF THIS WEBSITE. PLEASE READ THEM CAREFULLY BEFORE ACCESSING THE SITE. IF YOU DO NOT AGREE WITH THESE TERMS DO NOT ACCESS THE WEBSITE. BY ACCESSING THE WEBSITE OR ANY OF ITS PAGES YOU AGREE TO BE BOUND BY THESE TERMS OF USE.

 

This website has been established by Asian Bank for the sole purpose of conveying information about the Bank’s products and services and to allow communication between the Bank and its customers. Information that appears on this website should be considered an advertisement. Nothing contained in any page on this site takes the place of the bank’s agreements and disclosures that govern its products and services. If any information on the site conflicts with that in the bank’s agreements and disclosures, the agreements and disclosures will control.

 

From time to time the Bank may place links to other websites on this page. The Bank has no control over any other website and is not responsible for the content on any site other than this one. Users assume all responsibility when they go to other sites via the links on this page.

 

The information and materials contained in this website are owned by the Bank or by others, as applicable. No material may be copied, displayed, transmitted, distributed, framed, sold, stored for use, downloaded, or otherwise reproduced except as permitted by law.

 

The Bank makes no warranties of any kind regarding the products and services advertised on this site. The Bank will use reasonable efforts to ensure that all information displayed is accurate; however, the Bank expressly disclaims any representation and warranty, express and implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, suitability, and the ability to use the site without contracting a computer virus. The Bank is not responsible for any loss, damage, expense, or penalty (either in tort, contract, or otherwise), including direct, indirect, consequential and incidental damages, that result from the access of or use of this site. This limitation includes, but is not limited to the omission of information, the failure of equipment, the delay or inability to receive or transmit information, the delay or inability to print information, the transmission of any computer virus, or the transmission of any other malicious or disabling code or procedure.

 

This limitation applies even if the Bank has been informed of the possibility of such loss or damage. This agreement may be changed from time to time by posting the new Terms of Use on the website. All users agree to be subject to this agreement as it changes from time to time.

 

This agreement and the use of this website are governed by the laws of the state of Pennsylvania.

USA Patriot Act Notice

Important Information About Procedures for Opening a New Account


Section 326 of the USA PATRIOT ACT requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account or changes an existing account. This federal requirement applies to all new customers and current customers. This information is used to assist the United States government in the fight against the funding of terrorism and money-laundering activities.

 

What this means to you:

When you open a Personal Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

When you open a covered Legal Entity Account, we are required to ask you for identifying information (name, address, date of birth, social security number and identification documents) for:

  • Each individual that has beneficial ownership (25% or more) in the Legal Entity; and
  • One individual that has significant managerial responsibility for the Legal Entity.

Privacy & Security


Consumer Data Protection

At Asian Bank, we recognize our obligation to keep information about you confidential and secure, and are committed to protecting your privacy.

We want you to understand what information we collect and how we use it. In addition, we feel it is important for you to understand how we keep your information secure.

 

Asian Bank’s Commitment to You

Keeping your financial information secure is one of our most important responsibilities. We value your trust, and recognize the importance of handling information about you with care.

We hold our employees to strict standards of conduct to ensure the confidentiality of customer information. We restrict access to nonpublic personal information about you to those persons who need to know that information in order to service your account or provide you with products and services.

We protect personal information we collect about you by maintaining physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Third parties who have access to personal information must agree to follow appropriate standards of security and confidentiality. We require those companies we do business with to safeguard customer information and to use it only for the purpose it was provided.

 

Visitors to Our Website

When you access our website, we may place small data files called “cookies” on your computer. Cookies allow us to provide you with a more customized service and enable certain functions on the web site. You may opt out by blocking, deleting or disabling cookies by changing the settings on your browser. However, rejecting cookies may prevent you from using certain functions of the website, including improved security.

 

Sharing of Information

We do not disclose nonpublic personal information about our customers to nonaffiliated third parties except as set forth in the bank’s privacy notice or as permitted by law.

Asian Bank carefully limits what type of information we share and with whom the information is shared. The information we share allows us to provide better service and enables us to continue to offer you a broad range of financial products and services as effectively and conveniently as possible.

 

Keeping Up-To-Date with Our Privacy Notice

Asian Bank will provide information of our privacy notice annually, as long as you maintain an on-going relationship with us. This privacy notice may change from time to time, but you can always review our current privacy notice on our website or contact us for a copy at 215.592.1188.

 

Online Security Information

Secure online banking sign in

Ensuring the security of your personal information online is a top priority for us. When you sign in to Online Banking, your Access ID and Password are secure. The moment you click Enter and before your Access ID and Password leave your computer, we encrypt them using Secure Sockets Layer (SSL) technology. This ensures the privacy of communications between you (your browser) and our, Asian Bank, servers.

 

Browser security indicators

You may notice when you are on our home page that some familiar indicators do not appear in your browser to confirm the entire page is secure. Those indicators include the small “lock” icon in the bottom right corner of the browser frame and the “s” in the Web address bar (for example, “https”).

To provide the fastest access to our home page for all of our millions of customers and other visitors, we have made signing in to Online Banking area secure without making the entire page secure. Please be assured that your Access ID and Password are secure and only our, Asian Bank, servers have access to them.

 

Consumer Security

Asian Bank is committed to protecting your online security. We offer these tips and best practices from Digital Defense on how to safeguard your accounts and privacy.

 

Home Computer Safeguards

Parents can ensure that the home computer provides safeguards.

  • Keep computers in the family room rather than the child’s bedroom. It is more difficult for offenders to communicate with a child when the computer screen is visible to other family members.
  • Research filtering, blocking or website rating applications to provide adequate content control.
  • Monitor your child’s interaction with online friends, just as you would their real time friends. Anonymous Internet contacts may not always be accurate. A twelve-year-old female’s Internet identity may actually belong to a fifty-year-old man.
  • Talk to your children with Internet capable cellular phones about safe usage, and be sure to monitor the phone records.

 

Away from Home

Parents should also be aware that the home computer is not the only way for their children to access the Internet. They can use the unmonitored computer at a friend’s house, their school, the public library, a club or even a coffee house. In addition, certain game consoles, handheld devices and mobile phones have the ability to connect to the Internet. For these reasons, it is important to openly communicate with your child to form healthy Internet habits.

  • Talk to your child about potential online dangers and sexual victimization.
  • Teach your children about responsible use of online resources. The online experience is far more than just chat rooms.
  • Talk to your child’s school, friends, and public library about putting safeguards in place regarding unmonitored Internet access.
  • Teach your children the following:
    • Never arrange a face-to-face meeting with anyone they meet online unless a parent is present.
    • Never upload personally identifiable pictures. Pictures are easily altered and can be widely broadcast in unflattering ways.
    • Never provide any personal information such as real name, phone number, address, social security number, school name, etc.
    • Make sure their screen name does not reveal too much about themselves (do not use, name, age, hometown, etc.)
    • Downloaded pictures can include unwanted programs, viruses, or sexually explicit images.
    • Never respond to any messages or postings that are obscene, suggestive, harassing, or make you feel uncomfortable.
    • Not everything they see or read online is true.
    • Never post information they would not want others to see. They need to realize that once they post it, they cannot take it back. Even if they try to delete it, older versions often exist in cyberspace.
    • Flirting with strangers online can have very serious consequences. Many people lie about who they are. You may never really know with whom you are interacting.
    • Trust your gut feelings and report any suspicions. Immediately notify a parent, another adult, someone they trust, or even let the police know if they feel threatened or uncomfortable about any online activity. Prompt notification could prevent someone else from becoming a victim.

Business Security

Protect Your Business from Email Phishing

“Email phishing” is a scheme where a fraudster intercepts payment instructions from a legitimate vendor to a business customer, changes the payment beneficiary information, and instructs the unsuspected business customer to make payment to the fraudster’s account instead of the vendor’s account. The fraudster ends up with the payment while the legitimate vendor does not get paid.

We highly recommend that you implement the following best practices to protect your company from being a victim of this scheme:

  • Do not take payment instructions or changes to payment instructions by email.
  • If you receive payment instructions or changes to payment instructions by email, implement a callback procedure to contact your vendor or trading partner to verify the authenticity of the request.
  • Implement a process that requires additional review and approval of changes to wire templates and payment beneficiary information.
  • Never give sensitive data (like an account number or password) in response to an email request, instant message or on a social network.

These are proven and long standing fraud management and operating controls that are widely used by companies, including Asian Bank. In addition to the callback procedure above, we also recommend that you continue to use the additional recommendations below to protect your company:

 

Protect Your Business from Other Threats

  • Implement dual control to initiate and release funds transfers, where two employees and two separate computers are required to complete the transfer of funds, either through ACH or Wires transfer.
  • Establish appropriate dollar limits for ACH and Wires transfer, limiting the exposure in case of unauthorized attempts.
  • Do not open emails from unfamiliar sources, especially those with attachments or links to click on.
  • Maintain current version of antivirus software, run virus definition updates and scan on a regular basis.
  • Review employee’s user online banking access periodically and remove former employees immediately.
  • Make your passwords longer, use a combination of upper and lowercase letters, numbers and symbols.
  • Check for signs that the webpage is secure – a web address starts with “https” and a closed padlock for example.
  • Promptly review Wire, ACH or other transaction confirmations and make sure you recognize them. Notify the Bank immediately at (215) 592-1188 if you notice any discrepancy or error.

 

Need more help?

Please contact Customer Service at (215) 592-1188, Monday through Friday from 9:00 a.m. to 5:00 p.m. and Saturday and Sunday from 11:00 a.m. to 3:00 p.m. ET, or email us at contact@theasianbank.com .

 

Fraud Prevention


How to Avoid Phishing

What is “Phishing”

The act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers that the legitimate organization already has. The web site, however, is bogus and set up only to steal the user’s information.

 

About Credit Card Phishing

You may receive an email or phone call from someone claiming to be from a legitimate credit card company and asks cardholders to reactivate their cards by providing account information and then creating a new password. The caller may also state that if the cardholder does not comply, the account will be suspended indefinitely. Usually, a legitimate credit card company will never ask cardholders to divulge account information, passwords or the three digit code on the back of the credit card via email or phone. Should you receive any questionable emails or phone calls asking for personal and confidential information such as passwords or account numbers, please DO NOT reply or respond to the web site referenced in the email. Contact the credit card company for verification and more information.

 

How to Tell if an E-mail Message is Fraudulent

Here are a few phrases to look for if you think an e-mail message is a phishing scam.

 

“Verify your account.”

Businesses should not ask you to send passwords, login names, Social Security numbers, or other personal information through e-mail. If you receive an e-mail from a company asking you to update your credit card information, do not respond.

 

“If you don’t respond within 48 hours, your account will be closed.”

These messages convey a sense of urgency so that you’ll respond immediately without thinking. Phishing e-mail might even claim that your response is required because your account might have been compromised.

 

“Click the link below to gain access to your account.”

HTML-formatted messages can contain links or forms that you can fill out just as you’d fill out a form on a web site. The links that you are urged to click may contain all or part of a real company’s name and are usually “masked”, meaning that the link you see does not take you to that address but somewhere different, usually a phony web site.

 

Tips on How to Avoid Phishing

  • If you receive an unexpected e-mail saying your account will be shut down unless you confirm your billing information, do not reply or click any links in the e-mail body.
  • Before submitting financial information through a web site, look for the “lock” icon on the browser’s status bar. It means your information is secure during transmission.
  • If you are uncertain about the information, contact the company through an address or telephone number you know to be valid.
  • If you unknowingly supplied personal or financial information, contact your bank and credit card company immediately.
  • Suspicious e-mails can be forwarded to uce@ftc.gov, and complaints should be filed with the state attorney general’s office or through the Federal Trade Commission at www.ftc.gov.
  • Beware of Internet fraud. The Bank will never request confidential information through e-mail.
  • Review credit card and bank account statements as soon as you receive them to determine whether there are any unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or bank to confirm your billing address and account balances.

Exercise your rights to review your credit record and report fraudulent activity. To order your free annual credit report from one or all the national consumer reporting companies, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

For more information about the steps to take on obtaining your credit report, contact the credit bureaus listed below:

How to Prevent Identity Theft

  • Keep your personal information private and secure. If you are being asked to provide your personal information, make sure you know who you are dealing with and use a shredder to destroy any personal documents that are no longer useful.
  • Place passwords on your credit card, bank, and phone accounts. Avoid using easily available information like your birth date, your Social Security number or your phone number.
  • Don’t give out personal information on the phone, through the mail, or on the Internet unless you’ve initiated the contact or are sure you know who you’re dealing with.
  • Deposit your outgoing mail in post office collection boxes or at your local post office. If you’re planning to be away from home and can’t pick up your mail, call the U.S. Postal Service at (800) 275-8777 to request a vacation hold.
  • To obstruct an identity thief who may pick through your trash or recycling bins to capture your personal information, tear or shred any documents that contain your personal information. To opt out of receiving offers of credit in the mail, call: (888) 5-OPTOUT (888) 567-8688.
  • Carry only the identification information and the credit and debit cards that you’ll actually need when you go out.

 

How to Deal With Identity Theft

  • Place fraud alerts on your credit report. Fraud alerts can help prevent an identity thief from opening any more accounts in your name. Close the accounts that you know, or believe, have been tampered with or opened fraudulently.
  • File a report with your local police. When you file a report, provide as much information as you can about the crime, including the date, time, and place of the identity theft and the fraudulent accounts opened.
  • File a complaint with the Federal Trade Commission. You can file a complaint online at ftc.gov/idtheftor call toll-free: (877) IDTHEFT (877) 438-4338.

Exercise your rights to review your credit record and report fraudulent activity. To order your free annual credit report from one or all the national consumer reporting companies, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

For more information about the steps to take on obtaining your credit report, contact the credit bureaus listed below:

How to Prevent Elder Financial Abuse

State laws require banks to report suspected elder financial abuse to Adult Protective Services or local law enforcement. Elder financial abuse is generally defined as the improper use of an elder or dependent adult’s property or assets.

Asian Bank takes its role in helping to prevent elder financial abuse very seriously. Customer education is perhaps the best weapon against elder financial abuse. For this reason, Asian Bank would like to provide our customers with the following best practices in preventing elder financial abuse.

  • Establish a relationship with the personnel at your bank.
  • Use direct deposit for all checks.
  • Do not leave valuables in plain view.
  • Sign your own checks and do not sign checks where the payee information is left “blank,” even for family members.
  • If someone is helping you to manage your finances, get a trusted third person to review your bank statements.
  • Do not sign anything without reading it carefully.
  • Do not lend any money in return for a general promissory note.
  • Do not sign over money or property to anyone in return for care, even a family member or friend, without having the agreement reviewed by an attorney.
  • Cultivate friends of all ages so you maintain a strong support network.
  • Become familiar with resources in your community designed to help older people and their families.
  • Put all financial instructions in writing and be specific.
  • Keep accurate and complete financial records of all transactions.
  • Gather all important documents together (wills, insurance policies and bank account information) and tell someone you trust where these documents are kept.
  • Never give out credit card numbers over the phone unless you placed the call.
  • Never give out your Social Security number or bank account number over the phone.
  • Do not make donations to charities you do not know.
  • Get several estimates before you have any work done to your home. Do not pay for any work in advance of its completion and remember that all contractors must be licensed by law.
  • Do not pay cash to persons you hire.

If you would like more information, you may contact your local Department of Social Services. You may also visit http://www.napsa-now.org/ and click on your appropriate state for additional information.

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